VIHIRA NATURALS STORE POLICY
Customer Care
Vihira Naturals Customer Care Policy
At Vihira, we are committed to providing exceptional customer care. We value our business and strive to ensure your experience with our product castor oil and services is positive and satisfying. This policy outlines our commitment to you and the ways in which we can assist you.
Our Commitment to You:
* Product Quality: We stand behind the quality of our products. We source the finest ingredients and adhere to strict quality control standards.
* Responsive Service: We aim to respond to all customer inquiries promptly and efficiently. We will make every effort to address your concerns and provide helpful solutions.
* Respectful Communication: We treat all customers with respect and courtesy. We appreciate your feedback and strive to create a positive and supportive environment.
* Continuous Improvement: We are constantly working to improve our products, services, and customer care processes. Your feedback is invaluable in this process.
How We Can Assist You:
We offer several ways for you to reach us:
* Email: The quickest way to reach us is by email at, care.vihira@gmail.com]. We aim to respond to all emails within 1 business day.
* Live Chat: Visit our website and click on the "Live Chat" button to chat with a customer service representative in real-time within business hours.
Common Inquiries We Can Help With:
* Order Status: Track your order, inquire about delivery times, or request order modifications.
* Product Information: Ask questions about our products, ingredients, usage instructions, or any other product-related queries.
* Returns and Refunds: Initiate a return or inquire about our return policy.
* Shipping Information: Get information about shipping costs, delivery times, or shipping restrictions.
* Account Management: Manage your account details, update your address, or reset your password.
* Technical Issues: Report any technical problems you experience with our website.
* Feedback and Suggestions: Share your feedback or suggestions for improving our products or services.
Our Response Time:
We strive to respond to all inquiries within 1 business day. However, response times may be longer during peak seasons or holidays. We appreciate your patience and understanding.
Policy Changes:
We reserve the right to modify this Customer Care Policy at any time. Any changes will be posted on this page.
Thank you for choosing Vihira!
Privacy & Safety
Website Terms of Use and Privacy Policy
Welcome to vihiranaturals.com (the "Website"). By accessing or using the Website, you agree to be bound by these Terms of Use and our Privacy Policy (collectively, the "Terms"). Please read them carefully before using the Website.
Terms of Use
* Use of the Website: You may use the Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website:
* In any way that violates any applicable federal, state, local, or international law or regulation.
* To impersonate or misrepresent your affiliation with any person or entity.
* To interfere with or disrupt the operation of the Website or the servers or networks connected to the Website.
* To attempt to gain unauthorized access to any part of the Website or any other systems or networks.
* Intellectual Property: All content on the Website, including text, graphics, logos, images, and software, is the property of Vihira Naturals or its licensors and is protected by copyright and other intellectual property laws. You may not use any content from the Website without our prior written consent.
* User Content: If you submit any content to the Website, such as reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, and distribute the content in any form. You represent that you have all necessary rights to submit the content and that the content does not infringe the rights of any third party.
* Disclaimer: The Website is provided "as is" and without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted or error-free, or that any defects will be corrected.
* Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from or related to your use of the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
* Governing Law: These Terms will be governed by and construed in accordance with the laws of Maryland, without regard to its conflict of law principles.
* Changes to these Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on the Website, and your continued use of the Website following the posting of the changes constitutes your acceptance of the revised Terms.
Privacy Policy
* Information Collection: We collect information from you when you use the Website, such as your name, email address, shipping address, and payment information. We may also collect information about your browsing activity on the Website.
* Use of Information: We use your information to process your orders, provide customer service, and improve the Website. We may also use your information to send you marketing emails about our products and services. You may opt out of receiving marketing emails at any time.
* Sharing of Information: We do not share your personal information with third parties except as necessary to process your orders or comply with applicable laws. For example, we may share your information with shipping carriers and payment processors.
* Payment Methods: We accept the following payment methods: Visa, Mastercard, American Express, PayPal. All payments are processed securely through Wix payments. We do not store your credit card information on our servers.
* Data Security: We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
* Children's Privacy: Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
* Contact Us: If you have any questions about these Terms or our Privacy Policy, please contact us at care.vihira@gmail.com
Payment Methods
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Credit / Debit Cards
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PAYPAL